Terms of Service

1.Booking & agreement

When you book a service with Squeaker Detailing, whether online, by text, by email, or by phone, you agree to these Terms of Service and our Privacy Policy. If anything here doesn't work for you, just reach out before booking and we'll do our best to find a solution.

You confirm that you are the owner of the vehicle or property being serviced, or that you have permission from the owner to authorize the work.

2.Pricing & payment

All listed prices are starting prices for vehicles in light condition. Final pricing depends on vehicle size, condition, and any add-ons or upgrades. We always confirm your final price before we begin the appointment.

Heavy conditions like winter salt buildup, heavy pet hair, deep stains, or extended neglect may require additional time and a fair upcharge. We'll never surprise you, you'll know the number before any extra work starts.

Accepted payment

We accept e-transfer, credit card, and cash. Payment is taken after the service is complete and you're satisfied with the results. Receipts are available on request.

3.Cancellation & rescheduling

We get it, life happens. Plans change. Here's how we handle it:

• 24+ hours notice: Free to reschedule or cancel, no questions asked.
• Less than 24 hours notice: A late-cancellation fee of up to $40 may apply to cover travel and reserved time.
• No-shows: If we arrive at the agreed location and time and cannot complete the service due to no contact or no access, a no-show fee of up to $40 may apply.

We always try to be flexible if something genuinely comes up. The earlier you tell us, the easier it is to make it work.

4.24-hour quality promise

We stand behind our work. If you spot something we missed within 24 hours of your appointment, send us a photo or text and we'll come back and make it right at no additional charge.

The promise applies within our regular service area. Reports made after 24 hours are still welcome but may be handled as a regular booking.

5.Scope of service

Each package on our website lists exactly what's included. Anything outside that list is not part of the booked service unless specifically agreed to in writing or by text before the appointment.

If you'd like extras added to your booking, message us before we arrive so we can plan time and pricing accordingly.

6.What we don't clean

For safety, hygiene, and equipment reasons, we do not service:

• Engine bays due to risk of damaging electronics and sensors
• Headliners due to the fragile adhesive that holds the fabric to the roof
• Biohazards including blood, vomit, urine, feces, or mold
• Heavy cigarette odour or smoke damage may require an upcharge or referral to a specialist
• Severe pet accidents may require an upcharge or referral to a specialist

If you're not sure whether your situation falls into one of these, send us a photo and we'll let you know up front.

7.Access & site requirements

Most services require:

• An outdoor water tap on the property
• An accessible power outlet
• Enough space around the vehicle to work safely

If you don't have one or both of these, reach out before booking. We can sometimes accommodate (we carry hundreds of feet of cable and can dispatch a self-contained vehicle in some cases) but we need to confirm in advance.

8.Weather policy

We work year-round, but weather affects what we can do:

• Interior services run year-round as long as we have shelter (garage, carport, or covered driveway).
• Exterior services pause when temperatures drop below freezing or during heavy rain or snow.
• Property washing requires above-freezing temperatures.

If weather forces a reschedule, it's always free of charge. We'll reach out as soon as we know.

9.Pre-existing damage & liability

Before each appointment we visually note any pre-existing conditions on your vehicle or property, including chips, scratches, dents, broken trim, faded paint, stains, or interior wear we cannot fully remove. We'll tell you about anything we notice.

We carry general liability insurance and take care of every vehicle as if it were our own. In the rare event that an issue occurs during a service, we'll always tell you immediately and work with you to make it right.

Limits of liability

Squeaker Detailing's liability is limited to the cost of the service performed. We are not responsible for:

• Pre-existing damage, wear, or conditions present before our work began
• Damage caused by underlying defects (loose trim, damaged clear coat, weak adhesive, etc.) that may become visible during normal cleaning
• Loss of, or damage to, items left inside the vehicle (see section 10)
• Indirect or consequential losses (lost time, rental costs, etc.)

Any concerns about damage must be reported to us within 24 hours of the appointment so we can review them while the situation is fresh.

10.Valuables & personal items

Please remove valuables, electronics, jewelry, cash, important documents, and any personal items before your appointment. We do our best to leave items where we found them, but we are not responsible for loss of or damage to personal items left in the vehicle.

If we find something that looks important during the service (a wallet, paperwork, a child's toy), we'll set it aside in a visible spot and let you know.

11.Photo & media use

Before-and-after photos help us showcase our work and earn new clients. By default, we may use photos of your vehicle for our website, social media, marketing, or portfolio.

• License plates and any personally identifying details are always cropped or blurred.
• We do not photograph the inside of your home or property beyond the immediate work area.
• If you'd prefer we don't use photos of your vehicle, just let us know in your booking notes or by text. We'll respect that request immediately and won't ask twice.

12.Service area

Our Core Zone includes Markham, Richmond Hill, Vaughan, and Thornhill. Our Extended Zone includes Toronto, Mississauga, Brampton, Unionville, Aurora, and Stouffville.

Promotions and policies referencing "no deposit," "free rescheduling," and "24-hour quality promise" apply within these areas. Travel charges may apply to bookings outside our regular service area, always disclosed before booking is confirmed.

13.Changes to these terms

We may update these terms from time to time as our business grows. The "last updated" date at the top of this page will always reflect the most recent version. If we make significant changes, we'll do our best to flag them clearly.

14.Contact

Questions about these terms? Reach out:

• Text: (647) 474-5768
• Phone: (647) 474-5768
• Email: [email protected]
• Instagram: @squeakerdetailing